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银川市居民购买非处方药品时对社区药房药师提供药学服务感知的调查
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| 篇名： | 银川市居民购买非处方药品时对社区药房药师提供药学服务感知的调查 |
| TITLE： | |
| 摘要： | 目的：提高社区药房药师药学服务水平，促进非处方（OTC）药品合理使用。方法： 通过半结构化问卷对宁夏回族自治区银川市兴庆区、金凤区、西夏区共计100位居民在购买OTC药品时对社区药房药师提供药学服务的感知情况进行访谈，归纳消费者在社区药房购买OTC药品的经历，总结其对社区药房药师提供药学服务的期望。结果：共对100人进行访谈，97人完成全部访谈内容，有效访谈率为97％。调查结果显示，受访者对如何区分OTC药品仍不了解。多数受访者选择OTC药品的依据是经验和品牌，极少数受访者会在社区药房药师的指导下购买OTC药品。在OTC药品的使用过程中，受访者最关心药品的功效、不良反应和质量。购买OTC药品时，多数受访者未获得满意的药学服务。但由于医学、药学知识的匮乏，受访者对社区药房药师药学服务有着极大的需求和接受意愿。药学专业水平较低和缺乏有效的沟通是阻碍社区药房药师开展药学服务的主要原因。 结论：由于受访者对社区药房药师能力的不信任导致其较少在购买OTC药品时寻求社区药房药师提供药学服务。消费者多依靠自我选择使用OTC药品，使其面临更多的用药风险。 |
| ABSTRACT： | OBJECTIVE： To explore consumers’ perceptions for pharmaceutical care by community pharmacist when purchasing OTC drugs. METHODS： Semi-structured interview was conducted for 100 consumers who were recruited in Xingqing District，Jinfeng District and Xixia District of Yinchuan， Ningxia Hui Autonomous Region，their expection for pharmaceutical care by community pharmacists was summarized. RESULTS：Totally 100 residents were interriewed，and 97 completed a full interview with effective interview rate of 97％. Consumers still did not clearly on distinguishing the OTC drugs. The majority of consumers chosen OTC drugs were based on experience and brand， a handful of consumers were under the guidance of community pharmacists. Consumers were most concerned about the efficacy， adverse reactions and drug quality in using OTC drugs. Most consumers were not satisfied with the pharmaceutical care in purchasing OTC drugs. Nevertheless， due to a lack of medicine knowledge， consumer had a great demand for pharmaceutical care and willingness to accept it. Low professional level of community pharmacist and staff in current community pharmacy and lack of effective communication between pharmacist and consumer were the obstacles of developing pharmaceutical care. CONCLUSIONS： Because of their distrust on competence of community pharmacist， consumers seek less pharmaceutical care of OTC drugs at community pharmacy though they had expectations on pharmaceutical care of OTC drugs by community pharmacist. Consumers’ rely on self-choice of drugs make them exposed to more drug risks. |
| 期刊： | 2016年第27卷第30期 |
| 作者： | 陈虹，胡豪 |
| AUTHORS： | CHEN Hong，HU Hao |
| 关键字： | 社区药房；药学服务；消费者；非处方药；药师 |
| KEYWORDS： | Community pharmacy； Pharmaceutical care； Consumer； OTC drug； Community pharmacist |
| 阅读数： | 227 次 |
| 本月下载数： | 5 次 |
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